Q1: Are you a trading company or a manufacturer?
A1: We are a direct manufacturer of packaging machinery, established in 2002. By purchasing directly from us, you will enjoy factory-direct prices,fast and efficient, professional technical support with no middlemen involved.
Q2: What's your guarantee if we buy your machines?
A2: We provide a 1-year warranty with free spare parts included in the first year. In addition, our experienced engineers have successfully installed machines in more than 80 countries worldwide, ensuring worry-free installation and commissioning for your production line.
Q3: When can I get my machine after payment?
A3: We will deliver the machines on time as the date we agreed both side.
Q4: How can I install my machine when it arrives?
A4: Once your facility is ready, we will dispatch our professional engineers to provide on-site installation, commissioning and operator training. We also provide detailed video guides and operation manuals for your further reference.
Q5: Do you provide customized service?
A5: Yes, our machines are 100% customizable.We tailor the machine design according to your specific requirements, including material, power supply, filling type, and pouch/container size. All solutions are backed by over 20 years of professional engineering expertise.
Q6: How can we know the machine quality after placing the order ?
A6: We conduct a strict FAT (Factory Acceptance Test). You will receive high-resolution photos, detailed running videos, and finished product sample videos for your final approval before the machine leaves our factory.
Q7: What kind of after-sales service do you provide?
A7: 1. We keep the original drawings of spare parts, so it can match with the rest part of machine.
2. 24 hours/365 days online technical service.
3. Training: Comprehensive operational training for your team.